Purchasing & Ordering
Sales are handled through our distributors. On the Distribution page, you’ll find retailers in Sweden and worldwide. If you’re a business customer, please feel free to contact us directly and we’ll be happy to help.
You can find our distributors and their contact details on the Distribution page.
Yes. If you need to lease or pay for your investment in instalments, please get in touch with us and we’ll find a solution. Contact the orders department on 0281-59 49 51 or at order@monarkexercise.se.
Please contact our orders department: 0281-59 49 51, order@monarkexercise.se. Open weekdays 08.00–16.30 (closed for lunch 12.00–13.00).
Delivery times depend on current stock levels and the model, but you can contact the orders department directly on +46 (0)281 59 49 51 or via order@monarkexercise.se for precise information about your delivery.
Service, warranty & spare parts
Please contact us directly or the shop where you bought the product. We have our own service team covering central and southern Sweden, and our distributors can also help. Contact Service & Warranty: 0281-59 49 53, service@monarkexercise.se.
Go to ‘Products’ and search for your model. Each product page contains all related documents as downloadable files, including spare parts lists. If you cannot find the product, use the search bar at the top of the page.
Yes. When you buy a new ergometer, you can take out a service contract to keep it in top condition. Our service organisation is based in Stockholm, Gothenburg and Malmö and covers southern and central Sweden, with partners in the north. Find out more about service contracts.
We provide our own personalised service across southern and central Sweden, and work in partnership with technicians in northern Sweden to cover the whole country.
Older models
If you cannot find it, please contact Service & Warranty: 0281-59 49 53, service@monarkexercise.se.
Spare parts lists are available on the relevant product pages, including for older models. Please contact our service department if you cannot find your product.
Technology & software
All software – including Monark ATS, Monark Test Software and 828E Software – can be found under ‘Software’ in the Support section.
We provide software for both Windows and Mac OS. Please see the relevant download on the support page.
We have instructional videos on how to calibrate the LC6 and the LC series on the Support page. For other models, please refer to the documents on the product page or contact our service department.
For the 800 series models (e.g. 827, 828, 874, 894, 915), a guide is available here: Download PDF.
Our ergometers are available for both sport and medical/rehabilitation use. Compare the models under ‘Products’, or contact us and we’ll help you choose the right one.
Miscellaneous
Register your product here. Once your product is registered, we’ll have your serial number on file and can assist you more quickly should you need help – plus you’ll receive news and updates.
Certificates such as ISO 9001:2015 and CE/MDD can be found in the ‘Support’ section under ‘Certificates’.
Switchboard/Customer Service: 0281-59 49 40, info@monarkexercise.se
Orders: 0281-59 49 51, order@monarkexercise.se
Service & Warranty: 0281-59 49 53, service@monarkexercise.se
Open weekdays 08.00–16.30, closed for lunch 12.00–13.00.
Visiting address: Monark Exercise AB, Kroons väg 1, 786 33 Vansbro.