Support

Certificates

CONFIRMATION LETTER RISE MNB 2024-09-26
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EC CERTIFICATE MDD
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DECLARATION OF CONFORMITY SPORTS O MEDICAL 2024-09-26
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CERTIFICATE ISO 9001_2015 – 2026-09-25
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Software

MONARK TEST SOFTWARE
Download software
NOVO DUO SETTINGS EVO – ELECTRONIC SHIFTERS
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MAC OS INERTIA OCH CYCLE CONSTANT – NOVO MINI
Download software
INERTIA & CYCLE CONSTANT – NOVO DUO
Download software
MONARK 828E SOFTWARE
Download software
MONARK ATS
Download software

Instructional videos

HOW TO CHANGE THE BRAKE BELT ON MONARK LC6 AND LC SERIES
HOW TO CALIBRATE THE MONARK LC6 AND LC SERIES
NOVO DUO (Novo Mini) 828 MONARK
HOW TO CORRECTLY TIGHTEN LOCK HANDLE ON LC SERIES

Technical questions

I am looking for spare parts or need servicing for my Monark Sports & Medical product

Please contact us directly or the retailer where you purchased your product; we have a service team covering central and southern Sweden.

Our distributors can, of course, also assist you; you can find them here: Distribution

If you need a spare parts list, you’ll find it on the product page; simply search for your product at the top of the page.

As a business, you’ll no doubt remember that we offer service contracts; please get in touch with us for more information. Read more here>>

If you can’t find what you’re looking for, please feel free to contact us at:

Service & Warranty
0281-59 49 53
service@monarkexercise.se
Open between 08.00 and 16.30
Closed for lunch between 12.00 and 13.00

I have an older model that isn’t listed on the website.

Look for your product on the product page under ‘older models’; click here>>

Try searching in the search bar if you know the model number of your bike (e.g. 818, 828E); otherwise, you can simply get in touch with us at

Service & Warranty
0281-59 49 53
service@monarkexercise.se
Open between 08.00 and 16.30
Closed for lunch between 12.00 and 13.00

I’m looking for spare parts lists for a product.

Go to ‘Products’ and look for your model; you can also find older models here. On the product page, you’ll find all the documents relating to the product under ‘Downloadable files’.
Can’t find your product? Try using the magnifying glass at the top of the page.

Troubleshooting a heart rate belt

How to use the pulse switch for the following models: 800 series models, e.g. 827, 828, 874, 894, 915

Download PDF>>

Other questions

I would like to buy a Monark Sports & Medical product

We have a list of distributors here on our website; please click through to the distribution page where you can find our distributors.

Business customers - Please contact us and we will be happy to help you.

Customer Service

Tel: 0281-59 49 40
info@monarkexercise.se
Open between 08.00 och 16.30
Closed for lunch between 12.00 och 13.00

Orders
Tel: 0281-59 49 51
order@monarkexercise.se
Open between 08.00 och 16.30
Closed for lunch between 12.00 och 13.00

I’d like to get in touch with you!

Contact details:

ORDER & SUPPORT

Switchboard
Tel: 0281-59 49 40
info@monarkexercise.se
Open between 08.00 och 16.30
Closed for lunch between 12.00 och 13.00

Orders
Tel: 0281-59 49 51
order@monarkexercise.se
Open between 08.00 och 16.30
Closed for lunch between 12.00 och 13.00

Service & Warranty
Tel: 0281-59 49 53
service@monarkexercise.se
Open between 08.00 och 16.30
Closed for lunch between 12.00 och 13.00

Visiting address:

Monark Exercise AB
Kroons väg 1

786 33 Vansbro

Business Service Agreements

When you purchase a new Monark ergometer, you can take out a service contract to ensure it is always in top condition.

We currently have a service organisation based in Stockholm, Gothenburg and Malmö. We currently cover southern and central Sweden with a personalised service and work in partnership with technicians further north to ensure we can also cover the northern parts of our long country.

Read more>>

Financing

Sometimes you may need to lease or pay in instalments when you want to invest in a bike for your business.

Get in touch with us – we’ll find a solution!

Register your product

To register your product, follow this link:

Register your product here>>

Once your product is registered, we will have its serial number on file under your name and will be able to assist you easily should you need help. We can also send you news and other updates from us so that you are always up to date with our products.

Contact details

ORDER & SUPPORT

Office

Phone: +46281-59 49 40
info@monarkexercise.se
Open: 08.00-16.00
Closed for lunch 12.00-13.00

Order

Phone: +46281-59 49 51
order@monarkexercise.se
Open: 08.00-16.00
Closed for lunch 12.00-13.00

Service & Warranty

Phone: +46281-59 49 53
service@monarkexercise.se
Open: 08.00-16.00
Closed for lunch 12.00-13.00

Contact form